Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and go92 ("go92", "we", "us", "the Platform"). These Terms govern your access to and use of the go92 website located at go92.pro, including all services, features, games, promotions, and content made available thereon.

By registering an account, logging in, making a deposit, participating in any game, or otherwise accessing any part of the go92 platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using go92 and close your account.

go92 may publish supplementary terms applicable to specific promotions, games, or features. In the event of any conflict between supplementary terms and these Terms, the supplementary terms shall prevail with respect to the specific promotion or feature they govern.

Access to and use of go92 is subject to the following eligibility requirements, which must be satisfied at the time of registration and maintained throughout your use of the platform:

• You must be at least 21 years of age. go92 does not permit any person under the age of 21 to register an account, make a deposit, or participate in any game on the platform.
• You must be a natural person. Corporate entities, partnerships, or any non-human legal persons are not permitted to register accounts on go92.
• You must not be a resident of a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether using go92 is lawful in your jurisdiction before registering.
• You must not be a current employee, contractor, director, officer, or agent of go92, nor an immediate family member of any such person.
• You must not be registered on any self-exclusion list or have previously been permanently excluded from go92 under these Terms or a prior version thereof.
• You must have the full legal capacity to enter into a binding contract in your jurisdiction of residence.

go92 reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by go92 will result in account suspension pending resolution.

To access the full suite of go92 services, you must register a player account. The following conditions apply to account registration and ongoing account maintenance:

• One Account Policy: Each individual is permitted to hold only one registered account on go92. The existence of multiple accounts held by the same individual — whether under the same name, different names, or different payment methods — constitutes a violation of these Terms and will result in the permanent closure of all associated accounts.
• Accurate Information: You must provide complete, accurate, and truthful information during registration and must update your account information promptly whenever it changes. go92 is not liable for any loss arising from inaccurate account information provided by the player.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or any one-time verification codes with any third party. Any activity conducted under your account credentials will be treated as having been conducted by you.
• KYC Obligations: go92 operates a Know Your Customer ("KYC") process in accordance with its international gaming licence obligations. You may be required to submit a copy of your CNIC, proof of address, or source of funds documentation. go92 may suspend or restrict your account at any time pending completion of KYC.
• Account Closure: You may request closure of your go92 account at any time by contacting customer support via live chat. Closure requests will be processed within 48 hours. Any verified real-money balance remaining in a closed account will be returned to your last verified withdrawal method, subject to applicable verification requirements.

go92 reserves the right to refuse registration to any applicant at its sole discretion without being required to provide a reason.

go92 supports deposits and withdrawals in Pakistani Rupees (PKR) through a range of locally supported payment methods, including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, Visa, Mastercard, and 1LINK. The following terms apply to all financial transactions on the platform:

• Minimum Deposit: Minimum deposit amounts are displayed on the deposit page and may vary by payment method. go92 reserves the right to adjust minimum deposit thresholds at any time with reasonable notice.
• Deposit Processing: Deposits made via JazzCash, EasyPaisa, and Raast are typically credited to your go92 wallet within minutes of confirmation. Bank transfer deposits may take up to one business day depending on your bank's processing timelines.
• Withdrawal Eligibility: Withdrawals are available to players who have completed KYC verification. Withdrawals will be processed to the same payment method used for the original deposit wherever technically possible. go92 may request additional documentation before approving a withdrawal.
• Withdrawal Timelines: go92 targets withdrawal processing within 15 to 30 minutes for JazzCash and EasyPaisa withdrawals for fully verified accounts. Bank transfer withdrawals may take one to three business days. These are targets, not guarantees, and may be affected by factors outside go92's control.
• Player Funds: Real-money player funds are held in segregated accounts separate from go92's operational funds. This means your deposited funds are protected even in the event of go92 becoming insolvent.
• Transaction Fees: go92 does not charge fees on deposits or withdrawals. However, your payment provider may apply their own fees, which are outside go92's control and responsibility.

go92 offers bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms and conditions stated at the time the offer is communicated to you. The following general bonus terms apply across all go92 promotions unless a specific promotion states otherwise:

• Wagering Requirements: All bonuses are subject to wagering requirements. The applicable wagering multiplier will be clearly stated in the promotion's specific terms. Bonus funds and winnings derived from bonus funds cannot be withdrawn until the wagering requirement has been satisfied in full.
• Eligible Games: Not all games contribute equally to wagering requirements. Live casino games, slot games, and arcade titles may carry different contribution percentages. The eligible games and their contribution rates are specified per promotion.
• Bonus Expiry: All bonuses carry an expiry period. If the wagering requirement is not completed within the stated timeframe, the bonus and any associated winnings will be forfeited without compensation.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus may be active in a player's account at any given time. Accepting a new bonus while a previous bonus remains active will result in forfeiture of the previous bonus.
• Abuse Prevention: go92 reserves the right to withhold, void, or reclaim any bonus where there is reasonable evidence of bonus abuse, including but not limited to: systematic low-risk betting to clear wagering requirements, use of multiple accounts to claim bonuses multiple times, or any other conduct that go92 determines constitutes exploitation of its promotional offers.
• No Cash Alternative: Bonuses have no cash value and cannot be exchanged, transferred, or sold. They are personal to the account to which they are credited and cannot be transferred between accounts.

go92 is committed to providing a fair and transparent gaming environment. The following terms govern the operation of games on the go92 platform:

• RNG Certification: All non-live casino games offered on go92 use certified Random Number Generator (RNG) systems. These systems are independently tested and certified to ensure that outcomes are genuinely random and cannot be predicted or manipulated by either the player or go92.
• Return to Player (RTP): Published RTP percentages for all slot and casino games represent the theoretical long-term return rate and are not a guarantee of any individual player's results in any single session or over any defined period of play.
• Game Malfunctions: In the event of a technical fault, malfunction, or interruption during a game round, the affected round will be void and any stakes will be returned to the player's account. go92 is not liable for any losses claimed to have arisen from a malfunction beyond the return of the stake for the affected round.
• Disconnection Policy: If you experience a disconnection during a live casino game or sports bet, go92's system will record the last confirmed game state and settle accordingly. go92 is not responsible for connectivity issues attributable to your internet service provider or device.
• Bet Limits: Minimum and maximum bet limits apply to all games and sports markets on go92. These limits are displayed within each game or market. go92 reserves the right to apply individual account bet limits at its discretion.

The following actions are strictly prohibited on the go92 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with go92's games, betting markets, or platform systems.
• Colluding with other players to gain an unfair advantage in any game or market offered on go92.
• Engaging in any form of money laundering, including using go92 deposits and withdrawals as a mechanism for converting proceeds of criminal activity.
• Providing false, misleading, or fraudulent information at any stage of registration, verification, or support interaction.
• Registering more than one account or assisting another person in registering a duplicate account.
• Attempting to exploit any technical vulnerability, bug, or error in the go92 platform for financial gain. Any winnings obtained through exploitation of a platform error will be voided.
• Using another person's payment credentials to fund a go92 account without their explicit authorisation.
• Engaging in any conduct that disrupts the experience of other players or places unreasonable technical load on go92's systems.

go92 is committed to providing a responsible gaming environment. The following responsible gaming provisions form part of these Terms and are binding on both go92 and the player:

• Age Restriction: go92 strictly enforces a minimum age of 21 years. This restriction is non-negotiable and applies to all players regardless of jurisdiction.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings at any time. Requests to decrease a limit take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period.
• Session Limits: Players may set maximum session duration limits. Once the limit is reached, the player will be automatically logged out and cannot log back in until the session timer has reset.
• Self-Exclusion: Players who feel they need a break from gaming may apply for self-exclusion for periods of 1 day, 7 days, 30 days, 90 days, or permanently. Self-exclusion prevents login, deposits, and any marketing communications from go92 during the exclusion period.
• Reality Checks: Players may enable pop-up reminders that display session duration and net win/loss position at configurable intervals during active play.
• Support Resources: If you believe your gambling has become a problem, please contact go92 support via live chat. Our responsible gaming team is trained to assist with referrals to appropriate support organisations.

For further detail on go92's responsible gaming programme, including the full self-exclusion process and available player protection tools, please visit the Responsible Gaming page.

All content on the go92 platform, including but not limited to the go92 name, logo, graphical elements, software, game content, interface design, text, and promotional materials, is the intellectual property of go92 or its respective licensors and is protected by applicable intellectual property laws.

By accessing go92, you are granted a limited, non-exclusive, non-transferable, revocable licence to use the platform for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not grant you any right to:

• Copy, reproduce, distribute, or publicly display any go92 content without prior written permission.
• Modify, adapt, translate, reverse-engineer, or create derivative works based on any go92 software or content.
• Use go92's name, logo, or branding in any commercial context without explicit written authorisation.
• Frame or mirror any part of the go92 website on any other website or digital platform.

Any unauthorised use of go92's intellectual property will result in immediate termination of your platform access and may give rise to civil or criminal liability under applicable law.

To the maximum extent permitted by applicable law, go92's total liability to any player in connection with the use of the platform shall not exceed the total amount of real-money deposits made by that player during the 30-day period immediately preceding the event giving rise to the claim.

go92 expressly excludes liability for the following categories of loss:

• Any indirect, consequential, special, incidental, or punitive loss or damage of any kind.
• Loss of profits, loss of revenue, loss of opportunity, or loss of anticipated savings.
• Any loss arising from the player's failure to comply with these Terms.
• Any loss arising from technical failures, service interruptions, or third-party system outages beyond go92's reasonable control, including but not limited to internet service provider failures, mobile network outages, and payment provider system downtime.
• Any loss arising from the player's use of incorrect banking details when requesting a withdrawal.

Nothing in these Terms limits go92's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by applicable law.

go92 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, go92 collects personal data for the following purposes:

• Account registration, identity verification, and KYC compliance.
• Processing deposits, withdrawals, and financial transactions.
• Fulfilling responsible gaming obligations, including age verification and self-exclusion management.
• Personalising your gaming experience and delivering relevant promotional communications where you have consented to receive them.
• Complying with legal obligations under go92's international gaming licence, including anti-money laundering and counter-terrorism financing requirements.

go92 does not sell your personal data to third parties. Data is shared only with licenced third-party service providers strictly necessary for platform operation and with regulatory or law enforcement authorities when legally required. Full details are available in go92's Privacy Policy.

go92 reserves the right to amend, update, or replace these Terms at any time. Where a proposed amendment materially affects players' rights or obligations, go92 will provide reasonable advance notice by publishing a notice on the go92 platform or by sending a notification to your registered account.

The effective date of any amendment will be clearly stated at the top of the revised Terms. Your continued use of go92 following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using go92 and may request closure of your account.

go92 also reserves the right to modify, suspend, or discontinue any game, feature, promotion, or service at any time without liability to you, provided that any such modification does not result in the forfeiture of verified real-money funds already held in your account.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which go92 holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through go92's internal complaints process shall be subject to the exclusive jurisdiction of the courts of the applicable licensing jurisdiction.

go92 operates an internal complaints process. If you have a complaint regarding any aspect of your go92 experience, you should first raise it with go92 customer support via live chat. go92 undertakes to acknowledge all formal complaints within 48 hours and to provide a substantive response within 14 days of acknowledgement.

Pakistani players should note that the availability and use of online gaming platforms is a matter of local regulatory determination. It is your sole responsibility to satisfy yourself that use of go92 is lawful in your specific location. go92 accepts no responsibility for any consequences arising from a player's use of the platform in a jurisdiction where it is not permitted.

If you have any questions regarding these Terms and Conditions, wish to raise a formal complaint, or need assistance with any aspect of your go92 account, please contact the go92 support team through the following channels:

• Live Chat: Available 24/7 directly on the go92 platform — the fastest way to reach a support agent.
• Email: [email protected] — for non-urgent queries and formal complaints requiring written documentation.
• Support Language: English
• Response Times: Live chat responses within minutes; email responses within 24 hours on business days.

These Terms were last updated and became effective on 1 January 2026. The version published at go92.pro/terms-conditions is always the current version.