Privacy Policy

This Privacy Policy ("Policy") sets out how go92 ("go92", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data relating to you ("Player", "User", "you") when you access or use the go92 website at go92.pro, including all associated services, features, games, promotions, and communications made available through the platform.

go92 operates under an internationally recognised gaming licence and is committed to handling your personal data in accordance with the data protection principles applicable under that licence regime. This Policy reflects those obligations and is designed to give you a clear, plain-English explanation of your privacy rights and our data practices — something that matters greatly to us and to our players across Pakistan, including those in Karachi, Lahore, Islamabad, Faisalabad, and beyond.

This Policy should be read together with go92's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and go92.

go92 collects personal data in the following categories, depending on how you interact with the platform:

go92 does not collect sensitive personal data such as biometric data, health records, or political opinions. The only biometric-adjacent data we may collect is a photograph of your CNIC document for identity verification purposes, which is processed solely for KYC compliance and is not used for any other purpose.

go92 uses the personal data it collects for the following specific purposes only:

• Account Management: To create, maintain, and manage your go92 player account, including verifying your identity at registration and during KYC reviews, and enabling you to log in securely.
• Payment Processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, Visa, Mastercard, and 1LINK, and to maintain an accurate transaction history for your account.
• Responsible Gaming Compliance: To enforce deposit limits, session limits, self-exclusion requests, age verification controls, and other responsible gaming protections that go92 is obligated to maintain under its licensing obligations.
• Anti-Money Laundering (AML) & Counter-Terrorism Financing (CTF): To monitor transactions for suspicious activity and comply with the AML and CTF obligations associated with go92's international gaming licence.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via live chat or email.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeover attempts, multi-accounting, bot usage, and other prohibited conduct as defined in the Terms & Conditions.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the go92 platform experience, game offerings, and technical performance.
• Marketing Communications: To send you promotional offers, bonus notifications, and event updates where you have explicitly opted in to receive such communications. You may opt out at any time through your account settings or by contacting support.
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and protect go92's legal rights where necessary.

go92 does not use your personal data for automated decision-making or profiling that produces significant legal or similarly significant effects on you, except where such processing is expressly required for fraud detection or responsible gaming obligations under our licence.

go92 processes your personal data only where a valid legal basis exists for doing so. The applicable legal bases for the processing activities described in this Policy are as follows:

• Performance of a Contract: The majority of processing on go92 — account creation, payment processing, game delivery, support interactions — is necessary for the performance of the contractual relationship between you and go92 established by the Terms & Conditions.
• Legal Obligation: Certain processing activities are mandatory under go92's international gaming licence obligations, including KYC verification, AML/CTF monitoring, responsible gaming enforcement, and regulatory reporting. go92 cannot waive these obligations regardless of any player preference.
• Legitimate Interests: go92 processes Technical Data and Usage Data for platform security, fraud prevention, and platform improvement purposes based on its legitimate interests, where those interests are not overridden by your rights and freedoms.
• Consent: Where go92 sends you marketing communications or uses non-essential cookies, it does so only on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

go92 does not sell, rent, or trade your personal data. We share your personal data only in the following limited and controlled circumstances:

• Licensed Technology Providers: go92 works with certified third-party technology vendors for payment gateway processing, RNG game delivery, identity verification (eKYC), customer support infrastructure, and cloud hosting. These providers have access only to the data necessary for their specific function and are bound by strict confidentiality and data processing agreements.
• Regulatory & Licensing Authorities: go92 is required under its international gaming licence to share certain player data — including transaction records, KYC documents, and responsible gaming events — with the relevant licensing authority upon request. This is a non-negotiable legal obligation.
• Law Enforcement: Where go92 receives a lawful, verified request from a Pakistani or international law enforcement authority, it will disclose the minimum personal data necessary to comply with that request. go92 will generally notify you of such a request unless legally prohibited from doing so.
• AML / CTF Reporting Bodies: In cases where go92's transaction monitoring systems identify activity that meets the threshold for a suspicious transaction report, go92 is legally obligated to file that report with the relevant financial intelligence authority without prior notice to the account holder.
• Business Transfers: In the event of a merger, acquisition, or sale of go92's business or assets, your personal data may be transferred to the acquirer as part of that transaction. go92 will notify you in advance of any such transfer and the acquirer will be required to honour the commitments made in this Privacy Policy.

All third parties who receive your personal data from go92 are contractually prohibited from using that data for any purpose other than the specific function for which it was shared.

go92 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised performance analytics. The categories of cookies used on go92 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the go92 platform to function. They maintain your authenticated session, remember your language and display preferences, and enable core platform features. These cookies cannot be disabled without breaking the platform experience.
• Performance & Analytics Cookies: go92 uses anonymised analytics cookies to understand how players navigate the platform — which games are most popular, which pages have high exit rates, and how session duration varies by device type. This data is aggregated and cannot be used to identify individual players.
• Fraud Prevention Cookies: go92 uses device fingerprinting and session tracking cookies to identify and block suspicious activity, including account takeover attempts, multi-accounting, and automated bot traffic. These cookies are a security necessity rather than a convenience feature.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair or prevent your ability to use the go92 platform. For detailed instructions on cookie management for your specific browser, refer to your browser's official documentation.

go92 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and licensing obligations. The following retention periods apply:

• Active Account Data: All personal data associated with an active go92 account is retained for the duration of the account's existence and for a minimum period of five years following permanent account closure. This is a licensing obligation related to AML record-keeping requirements.
• Transaction Records: Deposit and withdrawal transaction records are retained for a minimum of seven years from the date of the transaction, in accordance with standard financial record-keeping obligations under go92's international gaming licence.
• KYC Documents: Identity documents submitted for KYC verification are retained for a minimum of five years following account closure. Copies held for AML reporting purposes may be retained for longer if required by a regulatory authority.
• Support Communications: Live chat transcripts and email correspondence are retained for a maximum of three years from the date of the interaction, unless a longer retention period is necessary for an ongoing legal dispute or regulatory investigation.
• Marketing Consent Records: Records of your marketing consent preferences are retained for the duration of your account and for two years following account closure, to allow go92 to demonstrate compliance with consent requirements.
• Technical & Usage Data: Aggregated, anonymised usage data used for platform analytics is retained indefinitely. Individual-level technical logs are retained for 90 days from collection and then automatically purged.

Upon expiry of the applicable retention period, go92 will securely delete or anonymise your personal data in accordance with its data destruction procedures.

go92 employs a layered technical and organisational security framework to protect your personal data against unauthorised access, loss, destruction, or disclosure. Key security measures in place include:

• TLS Encryption: All data in transit between your device and go92's servers is encrypted using TLS 1.2 or higher. This protects your login credentials, payment information, and personal data from interception during transmission.
• Data at Rest Encryption: Sensitive personal data stored in go92's databases — including identity documents and financial data — is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access Controls: go92 enforces strict role-based access controls. Personal data is accessible only to authorised personnel who require access to perform their specific job function. All internal access to personal data is logged and audited.
• Two-Factor Authentication: go92 supports and encourages players to enable two-factor authentication (2FA) on their accounts to protect against unauthorised login attempts.
• Penetration Testing: go92's platform undergoes regular independent penetration testing to identify and remediate security vulnerabilities before they can be exploited.
• Incident Response: go92 maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to players' rights and freedoms, go92 will notify affected players and the relevant regulatory authority within the timeframe required by applicable obligations.

As a go92 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact go92's support team via live chat or at the email address set out in Section 13:

• Right of Access: You have the right to request a copy of the personal data go92 holds about you. go92 will provide this information in a structured, commonly used format within 30 days of a verified request.
• Right to Rectification: If any personal data go92 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. Note that this right is subject to go92's legal retention obligations — data that must be kept for licensing or AML compliance purposes cannot be deleted on request until the applicable retention period has expired.
• Right to Restriction: You have the right to request that go92 restrict processing of your personal data in certain circumstances, such as while a rectification request is being resolved or while you contest the lawfulness of processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another controller where technically feasible, in respect of data processed on the basis of consent or contract.
• Right to Object: You have the right to object to go92's processing of your personal data for direct marketing purposes at any time, with immediate effect. You also have the right to object to processing based on legitimate interests, though go92 may override that objection where it can demonstrate compelling legitimate grounds.

go92 will respond to all verified privacy rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case go92 will notify you of the extension and the reason for it. There is no charge for exercising your privacy rights unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

go92 is strictly an adult platform. The minimum age to register and use go92 is 21 years. go92 does not knowingly collect personal data from any person under the age of 21.

If go92 discovers or reasonably suspects that personal data has been collected from a person under 21, it will immediately suspend the associated account, initiate a refund of any real-money deposits where possible, and permanently delete all personal data associated with that account as soon as the refund process is completed.

If you are a parent or guardian and believe that a person under 21 has registered an account on go92, please contact our support team immediately via live chat. go92 takes underage gambling prevention extremely seriously and will act promptly on any credible report of an underage account.

go92 operates under an international gaming licence and makes use of globally distributed cloud infrastructure and third-party technology vendors. As a result, your personal data may be transferred to, stored in, and processed in countries outside Pakistan. go92 ensures that any such international transfers are carried out with appropriate safeguards in place, including:

• Contractual data processing agreements with all third-party vendors that impose data protection obligations equivalent to those applicable under go92's licensing regime.
• Transfer only to vendors located in or operating under jurisdictions with adequate data protection frameworks as recognised by go92's licensing authority.
• Encryption of data in transit at all times during international transmission.

go92 does not transfer your personal data to any country or entity for the purpose of circumventing data protection obligations or as a means of processing data in a less regulated environment. All international transfers serve a specific, documented operational purpose.

go92 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or our platform's services. When we make material changes to this Policy, we will:

• Update the effective date displayed at the top of this page and in the hero section above.
• Post a notice on the go92 platform informing players that the Privacy Policy has been updated.
• Where the change materially affects players' rights or our data processing activities, send a notification to your registered contact details prior to the change taking effect.

The version of this Privacy Policy published at go92.pro/privacy-policy is always the current, operative version. We encourage you to review this Policy periodically to stay informed of how go92 protects and manages your personal data. Your continued use of go92 following the effective date of any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or go92's handling of your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the go92 platform — the fastest route for privacy queries and data rights requests.
• Email: [email protected] — for formal privacy rights requests or written complaints requiring documentation.
• Support Language: English
• Response Time: go92 will acknowledge all privacy-related enquiries within 48 hours and provide a substantive response within 30 days.

This Privacy Policy was last updated and became effective on 1 January 2026. The version published at go92.pro/privacy-policy is always the current version.